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PayPal Developer Community >
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cannot complete PayPal transaction
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cannot complete PayPal transaction
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phawley
Contributor
Posts: 17
Registered: 01-13-2007
Message 1 of 68
Viewed 8,123 times
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Hello. I am editing my script for our annual dues, for which we use PayPal. Everything worked spiffy last year, though not being a PayPal hacker 52wks/yr, PayPal changes things with their API which always catch me out.
I am currently having a problem paying for a purchase...I build up items within my homebrewed shopping cart, the total gets passed to PayPal as one item (using cmd = "_xclick" , I login to PayPal to make the payment, I get the review page, I click PAY and I get sent to the login page again.
I was having this problem yesterday, but was able to finally make it work by removing "redirect_cmd = _xclick" and changing "cmd = _ext_enter" to "cmd = _xclick".
I was then able to make 2 successful transactions, which I then refunded this morning.
I was trying to make a new transaction (my actual dues, which I will not refund), and ran in to the same problem.
If I choose to login again, review, and PAY, I received a resulting ERROR DETECTED page:
We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.
I think this email address error is bogus, as it worked before, and the email address is valid and the primary on the acct.
Lastly, I am using IPN, but that shouldn't have any effect at this point, correct. I wouldn't even think that it should have any effect whatsoever on the user's end, but just on whether the IPN and my receptive script interact properly, correct?
I'm hoping this is a common issue, though I was unable to discover anything through forum searches.
Thanks in advance for your assistance,
Patrick
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01-13-2007 02:45 PM
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Re: cannot complete PayPal transaction
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jwolthuis
Regular Contributor
Posts: 48
Registered: 07-23-2006
Message 2 of 68
Viewed 8,107 times
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When you login to PayPal, there is a "Recommended Steps for Merchants" link in the left margin. Click the link, and ensure you've completed the "Confirm your email address" step.
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01-13-2007 05:33 PM
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Re: cannot complete PayPal transaction
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netgroup
Contributor
Posts: 19
Registered: 01-14-2007
Message 6 of 68
Viewed 8,068 times
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I am writing simply to concur with you that you are not alone with this problem at present. For the past 48 hours or more I have been bombarded with customers telling me that my email address is incorrect as this is the message they are getting from paypal. The real issue though is that the payment process in paypal is looping. ie, when customers login and verify that the details of the transaction from my site are correct and they then click to PAY, the paypal system throws them out and takes them back to the login screen again. This new page however, no longer carries the details in the url to make the transaction successful, hence the error message re the sellers email address being invalid. The email address error is not the issue here. The problem is the loop that is happening within the paypal system. I am a verified business customer with paypal and we have hundreds of transactions each month. Nothing at our end has changed. This is a paypal issue. In my own tests, I can also add this: I have 3 other paypal accounts. If I try to make the payment on a test invoice using one of my other paypal accounts, the loop error occurs. Strangely, if I try to make the same payment with either of my other 2 paypal accounts, it is successful. So, for some reason, it works for some customers as it should, and not for others. The IPN also kicks in correctly at this point and marks my test invoices as PAID. Further proof that there is not an issue with the information I am passing to paypal, but that the issue lies somewhere in the paypal payment system. So far, I have spoken to UK support 3 times. Raised 2 support tickets. Spoken to USA technical support on Friday evening (GMT) who advised me that they were aware of the problem, but did not have an ETA. This is a VERY serious issue which I believe is affecting more people that just you or I phawley. Do me a favour and let me know if you have any updates, and I will do the same. Cheers.
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01-14-2007 05:11 AM
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Re: cannot complete PayPal transaction
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netgroup
Contributor
Posts: 19
Registered: 01-14-2007
Message 7 of 68
Viewed 8,061 times
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Just a thought. In case any tech support from paypal are reading this, here is the ticket reference number to my support request. 070114-000012 It has examples of a payment button page put up for you to test yourselves, along with details of a paypal account that receives the error, and another paypal account which is able to make payment as expected using the same button.
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01-14-2007 05:39 AM
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Re: cannot complete PayPal transaction
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virtualgirl
Visitor
Posts: 4
Registered: 01-12-2007
Message 8 of 68
Viewed 8,040 times
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Yes, I am having the exact same issues...I have 3 miva stores connected to paypal...when the order is drected to paypal the customer logs in in main screen it takes them to the review screen and then they have to log in again (it's somehow looping) and then they get the sellers email error. It hasn't been working with paypal since Friday Am. I talked to Paypal on phone on Friday and they did upgrades and said they are working on it....are they, hmn not sure? I haven't heard anything back from paypal and wondering if they forgot about it.... I am losing sales from the 3 sites (and paypal is too) and weekends are the busy time for us... Can someone please fix in paypal please...... shannon y
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01-14-2007 07:58 AM
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Re: cannot complete PayPal transaction
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appagare
Contributor
Posts: 13
Registered: 07-13-2006
Message 10 of 68
Viewed 8,006 times
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Count me in as a "me, too". Getting the same problem with an account, starting Friday (coincidently, after Thursday's PayPal system updates). Anyone who finds an answer, please post to this thread. Thanks
Mark
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01-14-2007 09:18 AM
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