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handling_cart not working!! Please Help!!
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huggybeat
Regular Visitor
Posts: 8
Registered: 05-15-2008

huggybeat

Message 1 of 95

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My paypal shopping cart has all of a sudden stopped totalling the handling_cart value.
This started a day a go, and i had'nt made any changes or updates to the site.
My shopping Cart buttons were set to to give one overall handling charge plus the individual shipping fee for each item.
The shipping fees show up but the shopping cart handling fee does not.
I have tried other paypal button generators to check against my coding, but they too did not total the overall shopping cart fee (handling_cart).
I have tryed using the 'handling' value but this gives a specific handling fee to each item, whereas i would like one set handling fee for the entire shopping cart!
everything was working fine up until yesterday 15/5/08

Have paypal made any updates the would effect this, or is it just me?
Could someone also let me know what would effect this i.e account profile settings?

Please help !!

Huggs



<td align="center" valign="middle" bgcolor="#000000"><form target="_self" action="https://www.paypal.com/cgi-bin/webscr" method="post">
              <input type="hidden" name="cmd" value="_cart">
              <input type="hidden" name="bn" value="webassist.dreamweaver.4_0_3">
              <input type="hidden" name="add" value="1">
              <input type="hidden" name="business" value="paypal@mysite.com">
              <input type="hidden" name="item_name" value="my_product">
              <input type="hidden" name="item_number" value="12345">
              <input type="hidden" name="amount" value="10.00">
              <input type="hidden" name="currency_code" value="GBP">
              <input type="hidden" name="shipping" value="0.55">
              <input type="hidden" name="shipping2" value="0.55">
              <input type="hidden" name="handling" value="4.25">
              <input type="hidden" name="receiver_email" value="paypal@mysite.com">
              <input type="hidden" name="mrb" value="R-3WH47588B4505740X">
              <input type="hidden" name="pal" value="ANNSXSLJLYR2A">
              <input type="hidden" name="no_shipping" value="1">
              <input type="hidden" name="no_note" value="1">
              <input type="hidden" name="shopping_url" value="http://www.mysite.com/order_page.html">
              <input type="image" name="submit" src="addcart_bttn.gif" border="0" alt="Make payments with PayPal, it's fast, free, and secure!">
              <span class="item_hd">Qty</span>
              <select name="quantity">
                <option>1</option>
                <option>2</option>
                <option>3</option>
                <option>4</option>
                <option>5</option>
              </select>
              </form>            </td>
            <td align="center" valign="middle" bgcolor="#000000"><form target="_self" action="https://www.paypal.com/cgi-bin/webscr" method="post">
              <input type="hidden" name="cmd" value="_cart">
              <input type="hidden" name="bn" value="webassist.dreamweaver.4_0_3">
              <input type="hidden" name="business" value="paypal@mysite.com">
              <input type="hidden" name="add" value="1">
              <input type="hidden" name="item_name" value="my 2nd product">
              <input type="hidden" name="item_number" value="2-12345">
              <input type="hidden" name="amount" value="21.00">
              <input type="hidden" name="currency_code" value="GBP">
              <input type="hidden" name="shipping" value="0.55">
              <input type="hidden" name="shipping2" value="0.55">
              <input type="hidden" name="handling" value="4.25">
              <input type="hidden" name="receiver_email" value="paypal@mysite.com">
              <input type="hidden" name="mrb" value="R-3WH47588B4505740X">
              <input type="hidden" name="pal" value="ANNSXSLJLYR2A">
              <input type="hidden" name="no_shipping" value="0">
              <input type="hidden" name="no_note" value="0">
              <input type="hidden" name="shopping_url" value="http://www.mysite.com/order_page.html">
              <input type="image" name="submit" src="addcart_bttn.gif" border="0" alt="Make payments with PayPal, it's fast, free, and secure!">
<span class="item_hd">Qty</span>
<select name="quantity">
  <option>1</option>
  <option>2</option>
  <option>3</option>
  <option>4</option>
  <option>5</option>
</select>
<br>
Kudos!
05-15-2008 05:49 PM  
Re: handling_cart not working!! Please Help!!
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skier
Ace Developer
Posts: 6574
Registered: 06-01-2007

skier

Message 2 of 95

Viewed 13,491 times


Seems there may be a possible bug.  The "handling_cart" variable is supposed to applied after you select "Proceed to Check Out".  For what ever reason after testing several scenarios, it does not appear to be showing up.  Below is the example code I used for testing.  Bottom line, all you can do for now is open a PayPal Support Ticket to document the issue.  Hopefully, we'll hear from some other forum members on this topic.
Code:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>

<head>
  <title>Test Page</title>
  <meta http-equiv="content-type" content="text/html;charset=UTF-8" />
</head>
<body>



<form target="_self" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="add" value="1">
<input type="hidden" name="business" value="youremail@youremail.com">
<input type="hidden" name="item_name" value="my_product">
<input type="hidden" name="item_number" value="12345">
<input type="hidden" name="amount" value="10.00">
<input type="hidden" name="currency_code" value="GBP">
<input type="hidden" name="shipping" value="0.55">
<input type="hidden" name="shipping2" value="0.55">
<input type="hidden" name="handling_cart" value="4.25">
<input type="hidden" name="receiver_email" value="youremail@youremail.com">
<input type="hidden" name="mrb" value="R-3WH47588B4505740X">
<input type="hidden" name="pal" value="ANNSXSLJLYR2A">
<input type="hidden" name="no_shipping" value="1">
<input type="hidden" name="no_note" value="1">
<input type="hidden" name="bn" value="PP-ShopCartBF">
<input type="hidden" name="shopping_url" value="http://www.mysite.com/order_page.html">

Select Quantity:&nbsp;&nbsp;
<select name="quantity">
<option value="1" selected>1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
<option value="5">5</option>
</select>

<br><br>
<input type="image" name="submit" src="https://www.paypal.com//en_US/i/btn/x-click-but22.gif" border="0" alt="Make payments with PayPal, it's fast, free, and secure!">
</form>

<br><br><br>


<form target="_self" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="business" value="youremail@youremail.com">
<input type="hidden" name="add" value="1">
<input type="hidden" name="item_name" value="my 2nd product">
<input type="hidden" name="item_number" value="2-12345">
<input type="hidden" name="amount" value="21.00">
<input type="hidden" name="currency_code" value="GBP">
<input type="hidden" name="shipping" value="0.55">
<input type="hidden" name="shipping2" value="0.55">
<input type="hidden" name="handling_cart" value="4.25">
<input type="hidden" name="receiver_email" value="paypal@mysite.com">
<input type="hidden" name="mrb" value="R-3WH47588B4505740X">
<input type="hidden" name="pal" value="ANNSXSLJLYR2A">
<input type="hidden" name="no_shipping" value="0">
<input type="hidden" name="no_note" value="0">
<input type="hidden" name="bn" value="PP-ShopCartBF">
<input type="hidden" name="shopping_url" value="http://www.mysite.com/order_page.html">

Select Quantity:&nbsp;&nbsp;
<select name="quantity">
<option value="1" selected>1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
<option value="5">5</option>
</select>

<br><br>
<input type="image" name="submit" src="https://www.paypal.com//en_US/i/btn/x-click-but22.gif" border="0" alt="Make payments with PayPal, it's fast, free, and secure!">
</form>
</form>

</body>
</html>

Regards,
 
skier 
 

 

JK Quilting™ and the BCES™ Button Code Example Site
Breckenridge, Colorado
Life is Good at 9603 Feet!
Kudos!
05-15-2008 06:29 PM  
Re: handling_cart not working!! Please Help!!
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g2929
Visitor
Posts: 6
Registered: 05-15-2008

g2929

Message 3 of 95

Viewed 13,465 times


The shipping cost shown in the shopping cart is not showing up.

Can someone help?
It is getting computed but just not showing up in the sub-total.

TIA,
G2929
Kudos!
05-15-2008 08:20 PM  
Re: handling_cart not working!! Please Help!!
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huggybeat
Regular Visitor
Posts: 8
Registered: 05-15-2008

huggybeat

Message 4 of 95

Viewed 13,430 times


Well ive logged it with Paypal Support Tech, just waiting on a reply.
Will post when i get a reply.

Ive done a search on other forums but i cant see anyone else having the same problem.
Kudos!
05-16-2008 03:22 AM  
Re: handling_cart not working!! Please Help!!
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AlanH
Regular Visitor
Posts: 8
Registered: 05-16-2008

AlanH

Message 5 of 95

Viewed 13,421 times


We have been contacted by clients reporting the same thing - they are losing £4.00 per transaction as their handling_cart charge is not getting added.  Just has a nightmare trying to explain the problem to a customer service rep.  Hopefully it'll get fixed as a priority...
Kudos!
05-16-2008 05:15 AM  
Re: handling_cart not working!! Please Help!!
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redleader36
Newbie
Posts: 2
Registered: 05-16-2008

redleader36

Message 6 of 95

Viewed 13,389 times


my company's site has been experiencing this problem as of about 6:00 am yesterday morning.  we are losing $5 on every order!  the handling_cart variable is actually voiding out our default shipping fee.  our default is set to $3 and i had the handling_cart variable adding $2 for most of our stores.  Since yesterday morning it has not been charging anything for shipping!  Yesterday afternoon, i changed the default shipping fee to $5 and removed the handling_cart variables and it is still not charging any shipping!
Kudos!
05-16-2008 10:31 AM  
Re: handling_cart not working!! Please Help!!
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huggybeat
Regular Visitor
Posts: 8
Registered: 05-15-2008

huggybeat

Message 7 of 95

Viewed 13,381 times



Just received this response from Paypal :-

-------------------------------------------------------------------------------------------------------------------------------
We are aware of this problem, handling_cart is not working since this morning.
The engineers are working to solve this problem as soon as possible but I still do not have a time frame.
I am putting this ticket in a pending fix status so you will be updated as soon as it will be resolved.

Regards

---------------------------------------------------------------------------------------------------------------------------


Does anyone have a tempoary fix?

i tried using the "handling" varible but this adds the same fee to each item. This is fine ithe only purchase one item but the if they purchase another it adds the same amount!!

Any solutions welcomed ---ASAP!!
Kudos!
05-16-2008 10:53 AM  
Re: handling_cart not working!! Please Help!!
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redleader36
Newbie
Posts: 2
Registered: 05-16-2008

redleader36

Message 8 of 95

Viewed 13,378 times


to set a default shipping charge, go into your shipping calculator in your account settings in paypal.  set up a rule to charge shipping automatically.  i set one up to charge $5 for every product ordered quantity 1 and up.
Kudos!
05-16-2008 11:02 AM  
Re: handling_cart not working!! Please Help!!
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AlanH
Regular Visitor
Posts: 8
Registered: 05-16-2008

AlanH

Message 9 of 95

Viewed 13,370 times


Unfortunately that won't work if you rely on the handling_cart to provide the basic order handling charge and then top up for heavy items by overriding the shipping costs.

I can't believe something that basic got through testing - and there is still no ETA to fix or workaround available.
Kudos!
05-16-2008 12:01 PM  
Re: handling_cart not working!! Please Help!!
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Phone-Man
Visitor
Posts: 7
Registered: 05-16-2008

Phone-Man

Message 10 of 95

Viewed 13,328 times


I've given up on hoping PayPal might fix this in a timely manner.  I posted a banner at the top of all my pages with a special cart item "handling charge" (just like any other cart item) and am requesting customers add it manually to all orders.
 
Anybody have an estimate on how many vendors are using the "handling_cart" feature and are impacted by this problem?
2
Kudos!
05-16-2008 10:42 PM  
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